ZORA CUSTOMER CARE

90-Day Limited Warranty

For eligible electronic products only. ZORA stands behind eligible electronic devices against manufacturing defects during the first 90 days after delivery.

What is covered

This warranty covers defects in materials and workmanship that arise during normal, intended use of an eligible electronic product within 90 days from the date of delivery.

If a manufacturing defect is confirmed during the warranty period, ZORA will honor the warranty by providing an appropriate remedy, which may include repair, replacement, or another suitable resolution.

What is not covered

• Accidental damage, drops, impact, or physical damage.
• Damage caused by misuse, abuse, negligence, or use outside the product's intended purpose.
• Damage caused by unauthorized repairs, alterations, modifications, or tampering.
• Normal wear and tear, cosmetic changes, or consumable components unless the issue is caused by a manufacturing defect.
• Damage caused by incorrect electrical supply, improper installation, or failure to follow the product instructions.
• Problems caused by circumstances outside the normal operation of the product.

How to request warranty service

Contact ZORA Customer Care at soporte.zoraterapeutica@gmail.com and include your order information, the product name, a description of the issue, and photos or video when helpful. We will review the reported issue and provide the next steps.

Proof of purchase may be required to verify warranty eligibility.

Important

This warranty applies only to eligible electronic products and does not mean that every ZORA product carries the same warranty. Product-specific terms shown on an applicable product page may also apply.

This limited warranty is provided in addition to any rights that cannot be excluded or limited under applicable law.