ZORA · HELP & SUPPORT
Frequently Asked Questions
Find clear answers about products, shopping, shipping, returns, payments and support.
Shopping & Products
Where can I find a product's specifications?
Product features, options, specifications and availability are shown on each product page.
How do I choose the right product?
Compare the features and functions of each option. If you need help choosing, contact Zora before purchasing.
Product Use
How should I use a beauty or wellness product?
Follow the instructions provided on the product page and in any included documentation. We do not recommend using a device differently from the manufacturer's instructions.
What should I do if I have a question about a product feature?
Check the product-specific information first. If the answer is not available, contact Zora and we will help.
Shipping
Do you offer free shipping?
Zora offers free shipping on store orders.
How long will my order take to arrive?
Delivery time depends on the destination and available shipping method. Applicable information is shown during checkout and in tracking when available.
How can I track my order?
Once your order ships, you will receive the available tracking information so you can follow its progress.
Returns & Exchanges
Can I return a product?
Zora has a return policy. Please review the current conditions and applicable time limits before starting a return.
What if I received the wrong product or there is a problem with my order?
Contact Zora as soon as possible and include your order number and a description of the issue. We will review your case and explain the next steps.
Payments & Security
What payment methods can I use?
Available payment methods are shown during checkout based on your location and the options enabled for the store.
Is it safe to shop with Zora?
Checkout is handled through Shopify's infrastructure and the payment methods enabled for the store. We never ask for complete payment details through informal messages.
Store Policies
Where can I read the store policies?
Store policies, including shipping, returns, privacy and terms, are available through the information links on the site.
What should I review before placing an order?
Review product information, availability, shipping, returns and any product-specific conditions shown before completing your purchase.
Shipping Destinations, Timing, Costs & Origin
Which countries do you ship to?
Shipping availability depends on the destination. If your country or region is available at checkout, you can continue with your order.
Where can I see the shipping cost?
Applicable shipping costs and options are shown at checkout before you complete your purchase.
Where do orders ship from?
Shipping origin can vary by product and fulfillment availability. Applicable delivery information is shown during checkout or in your order information when available.
Damaged, Lost or Incorrectly Addressed Orders
What should I do if my order arrives damaged?
Contact Zora as soon as possible with your order number and evidence of the issue, if available. We will tell you how to proceed.
What if I entered the wrong shipping address?
Contact Zora immediately. If the order has not yet been processed or shipped, we will check whether the information can still be corrected.
What if my order appears to be lost?
Check the latest tracking information first, then contact Zora if the shipment appears delayed or lost. Include your order number so we can review it.
Contact & Response Time
How can I contact Zora?
Use the store's contact page to reach our team. We aim to respond normally within 1–2 business days.
What information should I include when asking for help?
Include your name, order number when applicable, and a brief explanation of your question or issue. This helps us resolve your request faster.
Promotions & Discounts
How do promotions work?
The conditions for each promotion are shown with the offer. Some promotions may have specific dates, products or requirements.
Can I combine multiple discounts?
Only when the promotion terms state that discounts can be combined. Review the offer terms before completing your order.
Kits & Gifts
Do kits include the products shown in the promotion?
The contents of each kit are specified on its product page. Review that information before purchasing.
Can I purchase a product as a gift?
You can place an order for another person as long as the shipping details are correct. Review the available options during checkout.
Privacy & DataHow is my information protected? We handle information according to the store's privacy policy and use Shopify services to manage store operations and checkout.
Can I request information about my personal data?
Review the privacy policy for the available options to access, correct or request deletion of personal information where applicable.
Product Variations
How do I choose the right size, color or model?
Available options are shown on the product page. Select the variant that matches your preference before adding it to the cart.
Do all product variants have the same features?
Some variants may differ in color, size, model, contents or availability. Review the information associated with the selected option.
We handle information according to the store's privacy policy and use Shopify services to manage store operations and checkout.
Can I request information about my personal data?
Review the privacy policy for the available options to access, correct or request deletion of personal information where applicable.
How do I choose the right size, color or model?
Available options are shown on the product page. Select the variant that matches your preference before adding it to the cart.
Do all product variants have the same features?
Some variants may differ in color, size, model, contents or availability. Review the information associated with the selected option.