Política de reembolso
Refund Policy
At Zora Terapéutica, we want you to feel confident when shopping with us. If you need to request a return or refund, please review the conditions below.
Return Period
You may request a return within 90 days after receiving your order.
To be eligible for a return, the item must be unused and returned in its original condition, including original packaging and tags when applicable. Proof of purchase is required.
How to Request a Return
Before sending anything back, please contact us at:
Email: soporte.zoraterapeutica@gmail.com
Phone: +1 267-941-1099
Please include your order number and a brief description of the reason for the return. We will provide return instructions after reviewing your request.
Return Shipping
Return shipping arrangements and any applicable return shipping costs will be communicated to you when your return request is reviewed. Zora does not automatically provide free return shipping unless specifically stated for your order or required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the issue so we can review the situation and determine the appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, certain beauty, personal care, and wellness products may not be eligible for return once opened or used.
Gift cards and items specifically identified as non-returnable are also excluded where permitted by applicable law.
Sale Items
Sale items may be subject to the same return conditions unless otherwise stated on the product page or required by applicable law.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
European Union Customers
If you are a consumer in the European Union, you may have additional rights under applicable consumer protection laws, including the applicable 90-day right of withdrawal for eligible online purchases. These statutory rights are not limited by this policy.
Contact
For questions regarding returns or refunds, please contact:
Email: soporte.zoraterapeutica@gmail.com
Phone: +1 267-941-1099
Business address:
8400 NW 36th St, M-23
Coral Springs, FL 33065
United States